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Refund Policy

Refund and cancellation policy for IntoLayers subscriptions and credit purchases

2026/09/06

Introduction

Thank you for choosing IntoLayers. We strive to provide a high-quality AI-powered image layer separation tool. This Refund Policy outlines the terms and conditions for refunds and cancellations.

Failed Splits Are Refunded Automatically

You are never charged for a split that does not produce a result. If a layer separation fails, the credits reserved for it are returned to your balance automatically — this applies to signed-in users and to free trial usage alike. You do not need to contact us for this.

Subscription Plans

Monthly Subscriptions

  • You may cancel your monthly subscription at any time through your account settings or by contacting our support team.
  • Upon cancellation, your subscription will remain active until the end of your current billing period.
  • No prorated refunds will be issued for partial months of service.
  • You will retain access to all subscription features until the subscription period ends.

Annual Subscriptions

  • Annual subscriptions may be cancelled at any time.
  • Refund eligibility: If you cancel within 14 days of your initial purchase and have not used more than 20% of your included credits, you may request a full refund.
  • After 14 days or if usage exceeds 20% of included credits, no refunds will be provided for the remaining subscription period.
  • Your access will continue until the end of your paid subscription term.

Credit Purchases

  • One-time credit packs are consumable digital goods.
  • Unused credits may be eligible for a refund within 14 days of purchase, provided no credits from the pack have been used.
  • Once any credits from a pack have been used to split an image, that pack becomes non-refundable.
  • Credits consumed by a split that failed are returned to your balance and do not count as used.

How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at support@intolayers.com with the subject line "Refund Request".
  2. Include the following information:
    • Your registered email address
    • Transaction ID or receipt number
    • Date of purchase
    • Reason for the refund request
  3. Our team will review your request and respond within 3-5 business days.

Processing Time

  • Approved refunds will be processed within 5-10 business days.
  • Refunds will be credited to the original payment method used for the purchase.
  • Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks without prior communication may result in:

  • Immediate suspension of your account
  • Loss of any remaining credits or subscription benefits
  • Potential restriction from future purchases

We are committed to resolving any issues fairly and promptly.

Free Trial and Free Credits

  • You can split an image without an account, using a limited free trial allowance, and new accounts receive free sign-up credits so you can try IntoLayers before purchasing.
  • Free trial usage and free credits have no cash value and are not refundable.
  • Free credits may carry an expiry date, which is shown in your account. Expired free credits are not refundable and cannot be reinstated.
  • If we offer a free trial period on a paid plan, you will not be charged during the trial. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan. No refunds will be issued for the first billing cycle if you forget to cancel the trial.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Refund Policy, please contact us:

Last updated: September 6, 2026